GAT Soft is an IT Startup Company that developes new projects.
GAT Soft LLC is looking for an enthusiastic and motivated person for the position of Customer Support Specialist. The candidate should be a good communicator with an advanced level of English language proficiency, both written and spoken, who would like to provide support to the Company's customers in the USA.
-Strive to meet the highest level of customer satisfaction by resolving customer issues in a professional and timely manner by telephone, email and web chat; respond promptly to their queries ensuring that customers' expectations are always met (support and sales);
-Effectively communicate information with customers and team members;
-Handle and resolve a variety of inquiries, such as sending extra information on the product, handling returns and refund, warranty exchange queries, order tracking, delivery issues, etc.
-Provide after-sales support by assisting with extra information provided on product use, installation, and maintenance.
-University degree in Linguistics, Journalism or related fields;
-Ability to work flexible schedules;
-Near-to-native knowledge of English language;
-Experience in customer support, call centers, help desks or other relevant roles;
-Ability to learn and memorize a considerable quantity of information.
Only shortlisted candidates will be contacted and night shift working hours will be discussed during the interview.
Qualified and interested candidates are kindly requested to send their CVs to firstname.lastname@example.org
Please indicate "Customer Support Specialist" in the subject line of the e-mail.