Հաճախորդների աջակցության մասնագետ (գիշերային հերթափոխ)

Job description:

GAT Soft LLC is looking for an enthusiastic and motivated person for the position of Customer Support Specialist. The candidate should be a good communicator with an advanced level of English language proficiency, both written and spoken, who would like to provide support to the Company's customers in the USA.
 

Job responsibilities:

-Strive to meet the highest level of customer satisfaction by resolving customer issues in a professional and timely manner by telephone, email and web chat; respond promptly to their queries ensuring that customers' expectations are always met (support and sales);

-Effectively communicate information with customers and team members;

-Handle and resolve a variety of inquiries, such as sending extra information on the product, handling returns and refund, warranty exchange queries, order tracking, delivery issues, etc.

-Provide after-sales support by assisting with extra information provided on product use, installation, and maintenance.

Required qualifications:

-University degree in Linguistics, Journalism or related fields;

-Ability to work flexible schedules;

-Near-to-native knowledge of English language;

-Experience in customer support, call centers, help desks or other relevant roles;

-Ability to learn and memorize a considerable quantity of information.

Additional information:

Only shortlisted candidates will be contacted and night shift working hours will be discussed during the interview.

Qualified and interested candidates are kindly requested to send their CVs to gatsoft.hr@gmail.com

Please indicate "Customer Support Specialist" in the subject line of the e-mail.