TLScontact is a global leader in customer relationship management. We work with governments from around the world to provide visa and consular services on their behalf to travelers and citizens. Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country.
TLScontact employees have been invited to take part in the Great Place to Work® survey together with more than 200,000 employees from our parent company Teleperformance and its subsidiaries, while TLScontact in Armenia was certified a Great Place to Work® in 2024 for the fourth consecutive time.
In TLScontact we are cultivating a supportive, inclusive working environment where all our employees can thrive and express their talent, whatever their gender, background, race or religion. This is our way to build the most diverse and engaged talent pipeline where each employee’s voice matter and valued. We believe that this approach will lead us to a long-term success as an organization in visa services industry.
Due to growing business, the position of a Supervisor is vacant in Yerevan French Visa Application Centre (VAC).
Qualifications:
· Bachelor's degree or above is essential (economics, business administration, international relations, hospitality, etc.)
Experiences:
· Minimum 3 years in customer service sphere of the business;
· Minimum 2 years of operational process management ;
· Minimum 2 years in team supervision;
· Work within a Visa Application Center or Public Sector is an advantage;
Requirements:
· High presentation skills;
· Advanced MS office user;
· Experience in customer service or retail environment engaging directly with public;
· Skills of effective performance management, financial and business reporting;
· Fluent English (from B2)/French (C1), other European languages are a benefit;
· "Can do" attitude and willingness to go the extra mile when required;
· Strong relationship building and interpersonal skills;
· Ability to work in a fast-paced environment;
· Dynamic, curious, and motivated mind-set;
· Profound knowledge of Schengen visa procedures and software applications would be a benefit;
Responsibilities:
· Participate in managing day-to-day operations of company's VAC in compliance with Standard Operations Procedure;
· Develop, coordinate, and implement first-class services;
· Work with Government Clients, supporting organizations and companies to develop and enhance services;
· Participate in strategic planning, implementation actions, and ongoing projects;
· Provide business reporting in accordance with Company processes;
· Maximize efficiency of operation processes within the company;
· Ensure the quality of customer service;
· Ensure appropriate communication channels exist between staff and customers;
· Daily team coordination and proactive talent development;
Terms and Conditions:
· Terms of employment in line with the Labour Law of Armenia, one year’s employment contract;
· Work Schedule: Monday to Friday, from 08:30 to 18:00;
· Friendly team and strong corporate culture;
· Medical Insurance;
· Extended corporate benefits;
If you are interested in this position, kindly send your applications here or to palina.nahornaya@tlscontact.com
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