At TLScontact, we work with governments from around the world to provide visa and consular services on their behalf to travellers and citizens. Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service. In May 2024 we achieved Great Place to Work® certification for the fourth consecutive time in 47 countries, representing 96% of our workforce.
We are looking for a full time IT Field Operations Engineer in Yerevan, Armenia. Working days will be from Monday-Friday (40 hours per week).
Main Missions:
The IT Field Operations Engineer is responsible for executing technical deployments and providing on-site support for IT infrastructure and end-user computing.
This role ensures the proper setup, maintenance, and operation of equipment, collaborating with network engineers and other stakeholders to deliver high-quality technical solutions.
Additionally, they handle procurement and asset inventory management to maintain operational efficiency.
Key Responsibilities:
Technical Deployment
Execute technical setups and support activities at visa center sites
Perform racking and cabling of servers, switches, and other equipment
Collaborate with network engineers for equipment installation and initial configuration
Oversee contractors' work, ensuring alignment with project specifications and timelines
Travel on missions within the country and abroad as required by business need
Maintenance and Support
Maintain OS and application installations, including security patches
Monitor and maintain cooling systems, PDUs, UPS systems, and other infrastructure to prevent downtime
Assist with user account and permission management
Fixing and maintaining printers, scanners, biometric kits, kiosks, and other IT equipment
Troubleshoot, upgrade, and optimize existing infrastructures to improve overall performance and meet evolving requirements
Surveillance and Endpoint Management
Set up and maintain surveillance systems, such as QVR Pro, livestreams, and door access controls
Manage inventory, user accounts, and mobile devices, ensuring compliance with company policies
Ensure regular updates and security patching for endpoints
Procurement and Asset Management
Handle procurement of IT equipment and ensure timely delivery to support operations
Maintain accurate records of IT assets and manage asset inventory effectively
Source hardware equipment and organize comprehensive buying lists, ensuring cost-effectiveness and quality with collaboration with Procurement team
Other Responsibilities:
Collaborate with vendors for service contracts and equipment maintenance
Participate in audits and support resolution of findings
Highlight incidents and escalate issues when necessary
Required Skills and Qualifications:
Minimum bachelor’s degree in computer science or equivalent professional trainings
2+ years of professional experience with technology systems engineering
Hands-on experience with IT deployments, cabling, and equipment setups
Experience with routers & switches is required
Experience in VMware or any virtualization environment is required
Experience in MS Active Directory is required
Knowledge and experience with the following (the more, the better): Linux (RHEL, Debian), Bash, VMware, Microsoft Office, Windows servers, PowerShell, Windows 11, MacOS
Excellent communication and team collaboration skills
Strong problem-solving, critical thinking and analytical skills
Exposure to international and multicultural work environment
Fluency in English (B2 level equivalent)
In TLScontact we are cultivating a supportive, inclusive working environment where all our employees can thrive and express their talent, whatever their gender, background, race or religion. This is our way to build the most diverse and engaged talent pipeline where each employee’s voice matter and valued. We believe that this approach will lead us to a long-term success as an organization in visa services industry.
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