Customer Support Agents (Russian-speaking) (Remote)

About the job

We are looking for Customer Support Agents (Russian-speaking) to join our partner's Customer Support team on behalf of our partners!

Your Role:

• Respond to customer inquiries and provide prompt and accurate assistance in Russian through chats, emails and calls
• Handle customer complaints and resolve issues effectively
• Ensure customer satisfaction through professional and courteous communication
• Maintain detailed and accurate records of customer interactions and transactions
• Identify opportunities for process improvements and provide feedback to management
   

Requirements
 

• Fluent in Russian, advanced English
• Previous experience in customer support or a similar role is a plus
• Excellent communication skills, both written and verbal. Fast speed typing is a plus
• Strong problem-solving and conflict resolution skills
• Confident PC user (aware of cookies/cashу and why/when should clean them)
• Ability to multitask and work efficiently in a fast-paced environment
• Ability to work in shifts - Morning, Afternoon, Night. Ability to work 5 days a week (including weekends)
   

Benefits
 

• Remote work opportunity
• Flexible working schedule
• Interesting product
• Salary and bonuses based on your performance
• Learning opportunities
• Career growth prospects
   

Apply today and become a part of something truly spectacular!

https://neo.gg